Refund Policy

2. Refunds & Replacements

If your product is eligible for a refund or replacement, you’ll have the option to:

Receive a full refund to your original payment method
Request a replacement product at no additional cost

Refunds are processed within 5 -10 business days of approval.
Shipping costs are non-refundable unless the issue was our error.

3. Cancellations

You may cancel a pre-order or waitlist reservation anytime before your item ships.
Once your item is dispatched, standard refund terms apply.

4. Lost or Delayed Packages

If your order hasn’t arrived within the estimated window, we’ll help track it.
If confirmed lost by the courier, we’ll offer a full refund or replacement.

Effective Date: April 12, 2025
TURN / turnurn.com

Our products are made with care, and we want you to feel the same care in every part of your experience—including when something doesn’t go as planned.

1. Returns

Due to the biodegradable and ceremonial nature of TURN urns, we do not accept returns once a product has been opened or used.

However, if your product arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery.

📧 Email: hello@turnurn.com

Include:

Your order number
Photos of the issue (if possible)
A brief description of the problem

5. Our Promise

We treat every situation with empathy. If you're unsure whether you're eligible for a refund or need guidance during a difficult time, reach out. We’ll do our best to make it right—with clarity and care.

Questions? Concerns? Just want to talk it through?
📧 hello@turnurn.com
🌐 turnurn.com